Synopsis Clear, Jargon-free and cost-effective, The Manager's Toolkit Series consists of found practical books providing a tightly structural self-development action plant - a plan that helps you acquire the 12 essential management skills in your own time and at your own pace. Each stand-alone volume covers skills relating to a different key role -managing people, information, operations and resources - making the Manager's Toolkit especially useful if you're working towards the Management Charter Initiative standards of competence for first-line managers. Managing Information concentrates on the three crucial information processing skills of: Focusing on the key-issues; Running effective meetings; Communicating with staff. Managing People concentrates on the three crucial skills of: Making more of others' ideas; Developing Performance; Given and receiving feedback. Managing Resources concentrates on the three crucial skills of: Decision-making; Persuading; Monitoring progress. Managing Operations concentrates on the three crucial skills of: Clarifying roles; Specifying targets and standards; Planning action.