Synopsis Business outsourcing has become a business necessity to those organizations who aim to maximize their shareholders' wealth by outsourcing a part of the business process to a third party. It deals with the issues related to BPO strategy and highlights the trends in this industry. Interviews with Indian industry leaders are also given here. This book will be of particular interest and use to practicing professionals in the BPO industry, academia, researchers and businesses thinking of entering the BPO business.