Synopsis The first of this five-part series, Volume I, introduces the subject of claims management in insurance and calls attention as part of CRM. It discusses various concepts related to the insurance industry, claims management of insurance business, and others. It also has a workbook. Volume II discusses a broad sweep of issues related to claims management, such as organizational structure, quality of services, and cost effectiveness of claims. It ends with a workbook. Volume III explains the methodology of settling disputes that arise during the various stages of claims payment. After all, a company is also known for its decision-making ability, apart from its niche expertise. How well a company settles disputes decides its competence. Volume IV is an in-depth study of the many insurance products and procedures that make for an effective and efficient claims payment. It is a handy book and serves as a general guide to marine insurance claims, fire insurance claims, public liability and motor vehicle insurance claims, among others. The final volume of this series, Volume V, is all about the various risks that insurance covers, including claims under social industry, claims settlement and reinsurance and the emerging trends in insurance.