Synopsis This book will serve as effective tool in conceptualizing the quality assessment models in health care organizations including in the state owned secondary/tertiary care hospitals.  The good part of the book is its case studies which explain dimensions and perspectives of quality and provide adequate description of quality tools.

The major determinant of patient’s satisfaction and sustainability using factor analysis will prove to be very useful for the researcher if they want to do data teasing using the statistical software and develop any mathematical model in future.  The framework developed by the authors highlight importance of having a policy framework for quality department and its institutionalizing in the hospital.