This book offers an insight on how the citizens at the receiving end view the public services delivered to them by the service providers in India. It includes the opinions and comments received from the stakeholders on the services to enlighten the quality aspects of these services, especially in the state of Karnataka.

Through case studies, it attempts to discuss the extent of satisfaction of citizens in the services of public bus transport, public distribution system, pension schemes, veterinary health care, government high school, primary health centres, district hospitals and Nemmadi Kendra. Comparison of the services provided, reasons for dissatisfaction, success of grievance redressal system and suggestions for improving the quality of services also find place in the discussion.